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Digital Experience Management Analyst

Amsterdam Job No. r00169292 Full-time

Job Description

The work

Within the DEM practice we believe that end user happiness is the most important factor within IT. As DEM Analyst you will spread this message throughout the clients organization. You will be the vital link between the clients and the rest of Accenture organization by becoming a trusted advisor. As trusted advisor you listen, understand and advice the client on new projects and developments in the market. You translate these needs to the rest of your team and keep track of the delivery.

Challenge, development and growth are very important, both in terms of technical skills and social skills. After completing the traineeship you will have a clear picture of where your ambitions lie and in which specializations you want to develop yourself further. At Accenture you get the chance to realize these ambitions. 

  • Tasks You are an advisor in application monitoring and migration projects. You act in projects during the technical realization, advise on technical and functional solutions and realize those solutions in such a way that the customer can accept them. You will create objective insights into our customers' end-user experience and discover how you can use DEM's chain monitoring tool with your customers. You will manage stakeholders at the customer as well as within the company that go from functional teams to the directors and advise clients on their monitoring strategy and support them in their long term goals

  • Technology you will be given every opportunity to further develop and specialize. Think of products such as Dynatrace, Splunk, Nexthink, LoginVSI, Silkperformer, Load Runner Cloud, but also various script languages such as Selenium & Jmeter. Because we are a partner of these products, we also facilitate courses and certification processes.

  • Data Getting in control starts with the factual measurements of the IT performance from an end-users perspective. Together with your colleagues, you objectify the client’s IT performance and advise on how to optimise and improve the end user experience. You are the go-to person for all questions about application monitoring and migration projects, and you play an important role in the technical realisation. Start leading the way by using these insights to perform proactive and even preventive IT-management!

  • People As a trainee you will work in the position DEM Analyst (Digital Experience Management). From your first day at work you will actively participate in one of our teams in the field of our performance management services. A team of colleagues is ready to support you and you also receive personal guidance from your own “buddy” to quickly learn the tricks of the trade.

Who we are

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of five services that make up one Accenture – the others are Strategy & Consulting, Operations, Song and Industry X.


Here’s what you’ll need

  • You have a well-rounded higher vocational education with specialisation in ICT, Information management

  • You have knowledge of IT and you can use this knowledge to maintain and improve our technical solutions at the client.

  • You have good communication skills, both verbally and in writing, and find it easy to make and maintain contact at various levels in organisations.

  • You are analytical and know how to get to the heart of the problem quickly.

  • As a trusted advisor, you determine the course and vision within your expertise and clients

  • You keep an overview in a stressfull situation

  • You are able to take a step back from the details when necessary and oversee the big picture

Bonus points if you have

  • Worked with Splunk, Dynatrace, Elastic Search, Nexthink, Loadrunner Professional, Selenium, Autohotkey, Java

  • You have experience or affinity with this field and have knowledge of Performance testing, performance monitoring, performance engineering and performance troubleshooting. We will gladly educate and introduce you in the world of performance monitoring and testing.

  • Have experience in ‘political’ environments and have sound organisational sensitivity.

What’s in it for you? 

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

  • Work with flexibility, in a culture based on trust

  • Embrace a sustainable growth mindset

  • Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.

  • Lead and transform our clients with technology

  • Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including: 

  • Unlimited learning: access to thousands of free courses, classes and workshops. 

  • Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from EidalFitr to a birthday.

  • Paid transport (budget for electric bicycle or car, NS-Business card)

  • A laptop, iPhone, and home office setup allowance

  • Pension scheme, Accenture shares, annual bonus, collective health insurance scheme

  • Social activities like Friday Drinks, sport events and parties

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for all.  Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing We will be happy to assist you.

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