Job Description

We Are - Accenture Integrated Platform Team (IPT) works with Accenture Market Unit teams in strategic deals providing SAP market differentiation skills and assets, and industry specialisation. Accenture is looking for an SAP expert to be based in Europe. The candidate will be responsible support the European client account teams to shape strategic SAP deals, recommend roadmaps and support business cases definition and then to taking those through sales and into delivery. The candidate will also be expected to develop expertise in Accenture assets and contribute to their constant improvement.

You Are - A skilled utility industry practitioner who knows how to reinvent Customer Experience in the new digital world. You have experience designing and implementing digital transformation in a functional and/or technical capacity with SAP IS-U, CRM / Customer Care focus on business process improvement and/or supporting technical solutions (e.g. in the contact centre, back office and strategic departments of a retail utility). You identify, target, and organize for intelligent customer and retail growth with new connected energy experiences. In fact, every day you are looking for opportunities to challenge the status quo and you are not satisfied with step change. You are a relentless storyteller, inspiring teams with your vision and new way of thinking. You have a proven track record of managing teams and established yourself as a subject matter expert for customer experience and/or operations. You understand that co-location with clients and teams is critical to innovation and you are ready to partner at client sites.

The Work

  • Understand client challenges and articulate the value of transformation in terms of business outcomes

  • Bring thought leadership on most critical issues Retail Utilities face today, and in the future

  • Constantly learn and bring new technologies and innovative solutions to our clients

  • Be a role model and a coach for the next generation of Accenture analysts and consultants

  • Champion people on your team to succeed professionally and personally

  • Foster trusted advisor relationships with clients from strategy to technology; from the C-Suite to the front line; for business and IT

  • Integrate business data to discover new insight and enable evidence-based business decisions

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Qualifications

Qualifications

  • Minimum 7-10 years of experience in the Utility Industry, Customer Service / Customer Transformation project delivery

  • Minimum 7-10 years of experience with CIS functional transformation (CRM, SAP IS-U)

  • Minimum 7-10 years of experience in a technical advisory or consulting role

  • Bachelor Degree, Master Degree or equivalent

  • Fluent level of English and another European language, as you’ll be working across countries within Europe

  • Excellent communication (written and oral) and interpersonal skills

  • Availability to meet travel requirements (max 4 days per week)

Bonus Points If

  • You have experience in SAP S/4HANA Utilities & C/4HANA solutions (primarily SAP Sales and Service Cloud, Commerce and Marketing Cloud)

  • It is a plus if you have experience in non-SAP customer experience and billing solutions

  • You improvise and adapt to lead clients and teams through change and ambiguity

  • You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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