Job Description

Within Accenture’s office in Heerlen we provide you the opportunity to grow your career in Technology on a variety of skills and diverse projects to create a career that fits your ambitions. We are looking for a driven colleague with several years of experience working with the ServiceNow platform.

Your job

As a Medior Specialist ServiceNow you will be involved in projects that are focused on either operational support or on the implementation of certain ServiceNow platform services and features. Depending on the project complexity and the client need, you can take a position within the team as either a developer or you can take the lead and face the client as a business analyst/ service owner.

You will be part of an enthusiastic and inclusive team that is eager to grow the ServiceNow and IT Service Management practice and bring an end-to-end service delivery to our clients. Through diverging opportunities, you will work closely with SME’s across a full spectrum of industries to generate substantial value and make a difference. Moreover, with a nationwide (and sometimes global team you are expected to think along and have a problem-solving mind set to tackle challenges for our clients.

Your team

Accenture Technology leverages design thinking, industry insights and the latest digital methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

Together with our talented international colleagues, within the Accenture ServiceNow capability, but also with our Consulting and Technology teams, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. You will have unrivalled access to know-how, assets and projects that matter to the world’s most admired organizations. Because that is where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies to transform their businesses.


Your Background

To qualify for and be successful in this role, you must:

  • Have 3 to 5 years of experience with a track record of driving successful business projects.
  • Have a technical and functional understanding of the ServiceNow platform and it’s various features. Preferably, if you have implemented or administrated ITOM, ITBM or ITSM projects.
  • Have knowledge of programming/ scripting languages and of web-based protocols (e.g. Web services, SOAP, REST, WSDL, XML). 
  • Be entrepreneurial, analytical, structured, service-oriented, creative, and an initiator.
  • Possess the ability to persuade and be a trusted advisor for the client and the business and identify new opportunities.
  • Be able to make decisions based on extensive analysis and resolution.
  • Operate independently with limited guidance as well as perform well as a team player. 
  • Excellent written and verbal communications in English.
  • Nice to have: ITIL 4 certification
  • Nice to have: Dutch speaking. 

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise. 

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including: 

  • Travel costs reimbursement
  • An expense allowances 
  • Discount on Accenture shares 
  • The possibility to work 4 x 9 hours a week 


Apply now and let’s discuss your next best move! You can send your cover letter and resume to Josephine Sillevis Smitt,

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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