Within Accenture’s Salesforce Business Group, we develop and implement innovative Salesforce solutions at the client. While doing that, we help our customers lift their service offering to the next level. For this internship you will focus on optimizing field service schedules.
In some industries service requests require technicians to perform the job on site. Field Service Lightning (FSL) Salesforce provides all the tools to deliver intelligent and productive onsite service, manage your workforce and intelligently schedule all required service jobs. Moreover, with intelligent scheduling, jobs are automatically assigned to the right resource on basis of time, business KPIs, locations and others. The trick, however, is to setup the right optimization strategy for the client’s challenges and KPIs.
In this internship, you will: (1) Investigate the typical drivers / KPIs within the Field Service industry which drives an optimization strategy, (2) Discover which optimization techniques are used to steer this behavior within FSL, (3) Determine which optimization techniques have direct relationships with each other, (4) Describe a plan to implement the optimization strategy for each of the drivers within FSL, and (5) Analyze the current limitations and future possibilities.
Accenture Technology leverages design thinking, industry insights and the latest digital methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.
Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies to transform their businesses.
- Bachelor or Master student in IT, Business IT or related studies
- Fluent in Dutch and English
- Self-starter and independent worker
- Proactive, eager to learn and able to solve complex issues
- Strong analytical skills with a focus on the business value of IT; the ability to communicate the value of IT and the business impact.
- Available for 4-6 months
Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:
- A compensation and a laptop
- Travel’s allowance
- Guidance by a team of experienced consultants
- An active intern-community
- Expand your professional network
Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now, specify which position has your preference and change the world around you.
Questions? Connect with Kim Jap Tjoen San via firstname.lastname@example.org
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Jobs Near You
USA CA - San Jose
Bilingual -Content Moderation Associate
Business Process Delivery
USA AL - Huntsville
Federal - SAP Functional Analyst
Business & Technology Integration
Middleware & Integration Architecture Manager
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.