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Technical Support Engineer - IT Operations

Job Location: Amsterdam, Utrecht

Regional Description: Nederland

Job Number: 00699360

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- Job description

Your job 

As a Technical Support Engineer in IT Operations, you are mainly supporting our users at our Amsterdam or Utrecht office. You will be responsible for: the second line IT support, preparing workstations for new joiners, replacing laptops, reporting hardware failures to the suppliers, carrying out simple hardware repairs/replacement, processing support requests and charging services to internal teams.


Your team 
You will be part of the department Local Technology Services (LTS) within Accenture Operations. The team exists out of 13 colleagues that work together on supporting our users with any IT support.


At Accenture Operations, we have a real can-do attitude when it comes to our clients’ needs. We live in an age of rapid and dynamic technological development; future business success depends on each company's ability to adapt and evolve.

 

We work with our talented international experts to understand the practical challenges of modern business (free international one-day delivery? how?) and find the best way to achieve that – using our ingenuity and a set of tools that are constantly changing. Ultimately, we provide our high-profile clients with the platforms and systems they need for their business to run smoothly and operate with high performance.

 

Your background

  • MBO3 or MBO4 degree related to ICT administration;

  • This is your first job or you have a maximum of 3 years working experience;

  • Willingness to get your Microsoft certification (most preferred on Windows 10), networking essentials and ITIL foundation certification on short term at Accenture or you already have these certifications;

  • You are fluent in English and Dutch language; 

  • Willingness to travel to our Utrecht or Amsterdam office and in the possession of driver's license. 

  • You are customer friendly, stress resistant, eager to learn and pragmatic. You can work both in teams as well as independently.


Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

 

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • 13th month salary and holiday allowance, which you can choose to pay monthly; 

  • Appealing Bonus program; 

  • A NS Business card or KM allowance;

  • An expense allowance;

  • Laptop and smartphone;

  • Discount on Accenture share;

 

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

 

Questions? Connect with Josien Ramakers, josien.ramakers@accenture.com, 

+(0)20-5728507. 


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