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IT Service Management Consultant

Job Location: Amsterdam

Regional Description: Nederland

Job Number: 00638443


- Job description

IT Service Management Consultant

Are you looking for the next step in your career? Do you want to help our clients to take their IT Service Management to a higher level of maturity, adding real business value? If you join Accenture you can make great things happen for some of the world's largest and most dynamic companies, transforming them to high-performing businesses. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Job description
As (Senior) IT Service Management Consultant at Accenture, you’ll provide guidance and consulting in the field of operational processes for the management of IT environments throughout all phases of a service life-cycle. Your knowledge and experience allow you to design or improve IT Service Management tools, organization and (ITIL-)processes to better serve the client’s business needs. 

Working at Accenture, you’ll not only improve existing IT Service Management capabilities. With the trusted relationships we build, we also help our clients develop the essential capabilities, e.g. service integration and service automation, for dealing with the increasingly complex ecosystem of IT service providers they are facing. 

As (Senior) Consultant, you actively contribute to the further growth of the IT Service Management business. Depending on your level, you’ll participate in sales and/or delivery projects, write proposals, or contribute to the global IT Service Management assets used by Accenture to help our customers. You’ll actively build your network internally witin Accenture as well as outside, and mentor junior consultants in building their career. 

You’re proactive and have a passion for solving complex issues and enjoy teamwork. You have the power to convince people, and may already have managerial experience, but above all have the ambition to deliver tangible results and to grow. 

Place in the organization
As (Senior) IT Service Management Consultant you are part of the Accenture Infrastructure Services practice within Accenture Operations, a global consulting, technology services and outsourcing group within Accenture. You work at clients across all of our industries: Products, Communications, Media, & Technology, Health & Public Services, Resources or Financial Services. 

At Accenture, over 370.000 people in more than 120 countries work in the Accenture Way. The Accenture Way is how we do things, how we innovate, collaborate, operate and deliver value. It’s how we interact with our clients—and each other. From giving back to the communities where we work and live, to inspiring our people, to serving our clients and creating value for our shareholders—in everything we do, we deliver High Performance.
  • Master’s or Bachelor’s degree;
  • A minimum of 2-3 years of relevant work experience;
  • Experience with the organizational aspects of (IT) Service Management;
  • Experience implementing IT Service Management tooling of suppliers like ServiceNow, HP or BMC;
  • ITIL Expert or Intermediate certification is preferred; 
  • Excellent communicative skills in Dutch and English language;
  • Project and consultancy experience is preferred;
  • Willingness to work across the Netherlands and potentially Europe.
We offer
A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees lots of learning opportunities in the area of capability and personal development.  You’ll be attending training at international locations together with colleagues from various countries.

Moreover, you have the opportunity to contribute your expertise to our Corporate Citizenship Program. 

Accenture offers excellent employee benefits, including:
  • 13th month and holiday pay which you can manage in a flexible benefits tool;
  • Appealing bonus program;
  • Good transport arrangement (e.g. (electric) lease car);
  • Pension scheme set up on your personal situation;
  • Laptop and smartphone;
  • Expense allowance;
  • Discount on Accenture shares.
Then we would be eager to get to know you. Apply directly online through the button ´solliciteer online´ and send us your cv and motivation letter. For more information about this vacancy please contact the recruiter Zhané van Limburg via 

An assessment may be part of the selection procedure.

About Accenture
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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