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Energy Consumer Experience Consultant - Energy, Utilities and Chemicals Industry

Job Location: Amsterdam

Regional Description: Nederland

Job Number: 00452973


- Job description

Energy Consumer Experience Consultant - Energy, Utilities and Chemicals Industry

Would you like to be part of an innovative, inspiring and international environment? Do you like to support Utilities Retailers navigate the energy transition while remaining completely customer focused? Do you always take the customers perspective in discussions? If the answer to these questions is “yes”, then we invite you to apply at Accenture!

Job description

The Energy Consumer is more connected than ever and has ever increasing expectations for Utility Retailers. This applies to consumers, but also to business-to-business consumers. Other industries are setting the bar on customer experiences, and consumers expect Utility Retailers to at least follow. 

As an Energy Consumer Experience Consultant you support organizations in becoming more customer oriented. You use your knowledge on customer processes and solutions to bridge the gaps between not only Business and IT, but also the Business itself and its Consumers. You use Design Thinking approach to truly understand the customer need and deliver on these with support of software-as-a-service solutions. Based on your knowledge and experience, you will be advising our clients on sales and marketing topics in which digitization throughout the customer lifecycle plays an important role. This includes topics like: design thinking, sales & marketing services, customer acquisition & campaigning and customer service. 

Are you experienced within this discipline and are you looking for a new challenge? Then Accenture is the place for you.

Place in the organization

As Energy Consumer Experience Consultant you work within the Resources practice. This practice is divided in the groups Energy, Utilities and Chemicals & Natural Resources. The Resources practice of Accenture helps large chemical, electric, oil and gas companies to be successful in the complex and volatile landscape in which they operate. 

Within the Resources practice we employ Management and Technology Consultants as well as specialists, who collaboratively help our clients with for example the transition to cleaner energy sources, developing new business models and optimizing our clients production processes and value chain. Furthermore our Resources professionals collaborate tightly with our professionals in Strategy, Digital, Technology and Operations. 

  • Academic qualification, preferably economics, business or technical background;
  • Minimum of 3 years relevant work experience within a Utilities or Telecommunications environment or specific customer experience design or design thinking experience within another industry. A few years of experience with project work and/or consultancy experience;
  • Knowledge of the relevant customer engagement solutions and applications (for example Adobe, Salesforce and Microsoft solutions);
  • Proficient skill in both Dutch and English language
We offer
A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees a lot of learning opportunities in the area of capability and personal development.  You will be attending training at international locations together with colleagues from various countries. Moreover, you have the opportunity to contribute with your expertise to our Corporate Citizenship Program. 
Accenture offers excellent employee benefits, including:
  • A permanent contract;
  • 13th month and holiday pay which you can manage in a flexible benefits tool;
  • Appealing bonus program;
  • Good transport arrangement (e.g. (electric) lease car);
  • Pension scheme set up on your personal situation;
  • Laptop and smartphone;
  • Expense allowance;
  • Discount on Accenture shares.
Then we would be eager to get to know you. Apply directly online through the button ´solliciteer online´ and send us your CV and motivation letter. For more information about this vacancy you can contact Carlijn Remmelzwaal via 020-4938383.

An assessment may be part of the selection procedure.

About Accenture
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Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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