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Oracle CX Consultant

Job Location: Utrecht

Regional Description: Netherlands

Job Number: 00283499


- Job description

Oracle Lead CX 

CX stand for Customer eXperience both at Accenture as Oracle. More than ever, these two companies are focused on bringing the best of our two companies together to help businesses and governments overcome their most daunting business and IT challenges. It is expected that a CX consultant bridges the gap between business and IT on the following domains: Marketing, Services, Social and Sales.

The roll

What will you be doing?

As an Oracle Customer eXperience Consultant you are responsible for the analyses, design, implementation and optimization of business processes in complex IT Landscapes for major international clients. You bridge the gap between technology and business processes, not by writing code, but by creating blueprints for technology solutions for the business. 

You should be able to deliver an efficient technical solution in collaboration with the customer that meets the requirements as defined by the project. You will fulfill a key role in bringing the latest Customer Experience technologies to the customer.

You do this by leveraging technologies like Customer eXperience Solutions that impact the daily operations and increase customer satisfaction, furthermore you have knowledge of Cloud solutions and Big Data. 

The CX consultant is well aware of the latest developments on technology which put the consumer in control of sales and Omni channel strategies.

Our joint capabilities and extensive experience create an outstanding combination of products and services that ensure the success of our customers. 

How will you be doing that?

  • System Implementation: 

o Implementation of SaaS applications

o Multi Oracle product implementation

o New product implementation

o Plan & Analyze phase

  • Solution Architecture:

o Solution Architecture for SI & SI/AO

o Solution Architecture for Oracle Multi tower

o Solution Architecture for Oracle as a Service

  • Advisory
  • Project Management Services
  • Alliance Management

Place in the organization

Accenture Technology is the perfect place to lay the foundation for a career helping the world's leading companies drive strategic business advantage through the innovative use of technology. And for experienced technology professionals, Accenture's global client base, proven methodologies and extensive technology organization provide the ideal stage to take an established career to new heights.

Oracle Technology Consulting consist of 50 highly motivated consultants and (Senior) Managers with a good mix of young eager and very experienced professionals. Knowledge sharing and personal development are essential for the group’s success and are key focus areas. Our clients are the fortune 100 companies of The Netherlands. 

In a world where skills are being commoditized, we know how important it is for you to build a set of consulting skills to complement your growing range of functional skills. Accenture Technology people work across the broad range of our business in addition to building skills in one or more technology areas.

Accenture is the first member of the Oracle Partner Network to achieve Diamond Status—the highest status achievable. For the Netherlands the Oracle Practice has been awarded Partner of the Year status for the third time in a row. Most recent development is the creation of the  Accenture Oracle Business Group which is one stop shop for Oracle IT delivery, focused on collaboration and asset development. It is expected from a Customer eXperience consultant to maintain and develop the partnership with Oracle even further. 


  • Msc degree and at least 2 years of experience on Oracle CX solution projects
  • Background in Consulting, IT project Customer eXperience implementation strongly desired
  • A good understanding of Oracle architecture and a demonstrated experience in at least one of the following domains: Oracle Marketing, Oracle Social, Oracle Commerce, Oracle Sales and Oracle Service
  • The ability to assess the potential impact of emerging Oracle technologies. As well as ability to implement the most advanced Oracle's product features (Eloqua, Oracle SRM, Collective Intellect, Endeca, Oracle Sales Cloud, Right Now, OPA, Siebel)
  • Advanced project management capability to effectively manage portfolio of projects and ability to drive complex strategic projects with minimum supervision
  • Proven skills in setting creative direction within the brand guidelines, exploring new approaches, creating visual vocabularies, and working strategically with online partners. In addition, individual must have strong client facing and presentation skills which includes ability to discuss, listen, defend and persuade.
  • Strong analytical and critical thinking to quickly grasp business problems and always seek out opportunities to make continuous improvements.
  • Capable of adhering to project schedules and effectively tracking their progress to meet challenging deadlines and corporate initiatives.
  • TAGS:
  • Oracle Marketing Cloud, Oracle Social Cloud, Oracle Commerce Cloud, Oracle Sales Cloud and Oracle Service Cloud.
  • CX, Integrated CRM, Oracle e-Business Suite

We offer

A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. Within Accenture, we offer our employees a lot of learning opportunities in the area of capability and personal development. You'll be attending training at international locations together with colleagues from various countries.

Moreover, you have the opportunity to contribute with your expertise to our Corporate Citizenship Program.

Accenture offers excellent employee benefits, including:

  • A permanent contract; 
  • 13th month and holiday pay which you can manage in a flexible benefits tool; 
  • Appealing bonus program; 
  • A flexible Lease car budget;
  • Pension scheme set up on your personal situation; 
  • An expense allowance;
  • Your personal Career Counselor
  • Discount on Accenture shares. 


Then we would be eager to get to know you. Apply directly online through the button “solliciteer online” and send us your CV and motivation letter. For more information about this vacancy you can contact Arjan Geense via  

An assessment may be part of the selection procedure.

About Accenture

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Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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