At a leading specialty pharmaceutical company, the IT organization supported its commercial applications using numerous local staffing companies.
Together, the company and Accenture simplified commercial IT processes and supported commercial applications for the business units across 34 countries over 10 years. Accenture is delivering a streamlined and standardized application support model, using cost-efficient resources with the right skills to meet the company’s requirements.
As a result, Accenture’s blended offshore and onshore resources have saved 30 percent in support costs annually, while providing more consistent outcomes at a fixed cost. Process improvements have yielded savings of $500,000—approximately 3,000 man hours. The company can now refocus employees on more strategic initiatives that will help further improve performance.