In the last 20 years, the bank’s annualized accumulated average return was 31 percent (including dividends and par value repayments) and the capitalization value has multiplied approximately 50 times over that period. Bankinter has been a pioneer in Internet banking, customer satisfaction and quality of service improvements.
Continuously working to improve quality, service and efficiency, Bankinter decided that an outsourcing arrangement would be the best way to administer the distribution of its mutual and pension funds. This would allow Bankinter to focus on core business activities, reduce costs, change fixed costs into variable costs and increase service quality.
In order to realize the full range of benefits possible through outsourcing, Bankinter wanted to team with a provider that combined extensive business knowledge, quality of service and technical expertise. Bankinter leadership opted to build on their longstanding relationship with Accenture because they recognized Accenture’s deep industry experience, proven track-record and clear commitment to results in funds administration.