Customer expectations are now liquid, and challenging energy providers to keep pace with standards set in other industries. In this era of the digitalization of everything, and of hyper-relevant personalization, a relentless obsession with customers is no longer an option. It’s a must.
Through our continuous research program, we track how consumer trends are advancing the ongoing influence of disruptive digital technologies and the market realities of the new energy ecosystem. Our research informs our forward-looking view of implications for customer operating models.
To thrive in the rapidly evolving energy ecosystem, energy providers must move boldly and decisively. All paths are grounded in building a customer-centric operating model that is agile, adaptive, digital and flexible.
Learn how and why now is the time to:
Accenture’s multiyear New Energy Consumer research program aims to help gas, electricity and water utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace. This research program is supported by our Accenture Research organization, a global team of 250 researchers devoted to uncovering disruptors, shaping trends and creating data-driven insights.