TRENDS

Four consumer banking trends show new future of banking

Customer needs and behaviors will shape the future of banking. What changes must banks start making to succeed?

A recent Accenture survey of more than 4,000 consumers in the United States and Canada reveals how customers want to bank—today and tomorrow.

Findings indicate the customer is in the driver’s seat—and banks must deliver a new service proposition or risk attrition. Learn more about the consumer trends that are shaping the future of banking.

Bank branches are not irrelevant. Bank branches are not irrelevant—but they must be efficient. Banks must invest in in-branch digital tools for new customer experiences.
Learn why
Banks must become more than transaction processors. Customers see banks as transaction processors—not as advice providers. Banks must change this perception and grow profits.
Learn how
Customers trust banks. Customers trust banks to securely manage their data—a win for banks. Our statistics reveal a competitive advantage.
Read more
Millennials are leading the switching economy. Millennials are more prone to switch banks than all other age groups. Banks must develop a strategy to win this important but elusive customer group.
Learn how

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TRENDS

Four consumer banking trends show new future of banking

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