Rapidly evolving technology is allowing businesses and governments to achieve greater outcomes at far lower costs. Increasing reliance on partners and third parties for operational support is also driving customs agencies to embed social media and collaboration tools in their processes.
As a result, citizens today have access to single-window services in many cities and provinces across the world, allowing them to achieve desired outcomes in a matter of a few hours rather than months.
Watch Brian Moran, global managing director – Public Service Operations & Management, Accenture, explain how customs organizations can facilitate trade and drive quicker, much better outcomes at a fraction of the earlier costs by embracing technology.
This video was recorded at the 2013 World Customs Organization IT Conference and Exhibition held in Dubai, United Arab Emirates on May 14–16, 2013.