Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
 
Job Description
 
The Operations Senior Analyst supports the account management team in executing the BPO Global Account Governance including the following areas: Resource Management, Special Projects Management, Financials Management, Change Management, Governance Standardization across a Global team, Client Expectation Management. Responsibilities may include the development and execution of account governance processes, process improvement, collaboration between both internal and client global teams, data analysis, and account documentation / reporting. 
 
Professional Skills required for success in this position:
  • Ability to respond to fast-paced, start-up type rapidly changing environment
  • Time-Management and adaptability based on changing priorities
  • Willing to attack problems with flair, creativity and innovation
  • Prior experience of working with senior leadership and vendor-client relationship
  • Enthusiastic about solving problems and tackling new challenges
  • Communicates openly and effectively in both formal and informal settings
  • Shared ownership of both internal goals as well as client goals
  • Strong Collaborator and able to learn quickly
  • Disciplined in Organizational Skills
 
Responsibilities:
 
Operational and Financial Management
  • Forecast and track the portfolio of projects and functions
  • Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies
  • Develop and improve standardized operational processes
  • Drive and implement continuous improvement and optimization programs for operational processes
  • Manage critical program dependencies, across growth platforms
  • Collaborate with operation leaders to identify opportunities to improve through effective data management.
  • Collaborate with different stakeholders to understand business needs, initiate and complete end-to-end analysis and deliver business reports.
  • Drive data-based decisions and monitor key metrics to measure business impact of process improvements, document process flows and business requirements.
Progress Monitoring and Reporting
  • Supervise and manage the program plan, track progress, cascade updates and changes to the organization
  • Accountable for the delivery of program capabilities and business results
  • Coordinate approvals for new projects, project gate reviews, contingency plans and scope changes, as part of the established governance process.
  • Create and maintain dashboards to communicate data concepts to team.
  • Support report development and deck creation for content moderation team.
  • Manage historical and real time data analysis to identify performance and quality trends.
  • Support ad hoc requests and projects.
Risk and Issue Management
  • Manage Business Operations related risks and mitigation
  • Address concerns escalated by the client and/or management team
  • Resolve issues escalated by the client team and escalate unresolved issues
  • Contain and resolve issues within the program or account that do not require management attention
  • Development of web forms to support systematic management of escalation tracking.


Qualifications

Basic Qualifications:
  • 2 years project management and/or project coordination experience
  • 2 years of experience in reporting and data analysis
 
Preferred Qualifications:
  • Bachelor’s degree
  • Supervisory experience
  • Process Improvement
  • Financial analysis experience
  • Previous client facing experience
  • Prior Experience working for innovative technology company
 
Professional Skills/Experience Requirements:
  • Ability to work flexible schedule to work with global team.
  • Time management/prioritization skills
  • Advanced skills in MS Office products to include PowerPoint and Excel
  • Excellent Verbal and Written Communication Skills
  • Ability and willingness to always learn new concepts  
  • Comfortable working on ad hoc analysis request with urgent timelines
  • Prior experience in interacting with senior leadership Program, Project Management and Service Management Experience
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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