A multidisciplinary team from Accenture worked with the client organization to develop an integrated roadmap to building capabilities in three areas: process, people and technology. In developing the roadmap, the team first defined key objectives. These included aligning the Corporation’s mission with its operations, optimizing its program execution, streamlining the management structure and leveraging technologies to improve service effectiveness.
With the objectives in place, the project followed a structured approach. Phase 1 involved defining stakeholder needs, and conducting a strategic value stream assessment and functional analysis of existing processes and operations. Phase 2 focused on identifying critical gaps between existing and desired agency performance. In Phase 3, the team developed organization and management recommendations, established an implementation plan, and refined the implementation infrastructure. In addition, the Accenture team facilitated multiple steering committee workshops to help shape the recommendations and gain early endorsement from the Corporation’s leadership.