Shared services has driven high performance for more than two decades, and companies have grown to depend on the savings and synergies that the model brings.
But the bar continues to rise, and companies across industries and all along the spectrum of shared services’ sophistication are looking to create business value from the model in new ways. We see the shared services model evolving in line with the growing strategic importance of the shared services concept.
The Accenture Integrated Operating Model Solution helps clients strategize and design new, global operating models that integrate front to middle and back office activities across multiple processes and functions into meaningful end to end services, focused on achieving business outcomes. These are designed from the outside in with the customer experience at the center.
The next generation of shared services will require transforming and innovating business services (and not just end-to-end processes) and moving from a cost-reduction to a business-outcome focus. We can help. No matter where your organization is in its shared services journey, we have the experience, global capabilities and knowledge to help your company achieve its business goals.