In real estate, it’s location, location, location, but in public service real estate, communication is the key to delivering public service for the future. The Commonwealth of Massachusetts has embarked on an ambitious plan to provide a single solution to not only transform policies, procedures and practices for real estate, but to also improve focus on customer service and quality. In this video, Carole Cornelison, commissioner, Division of Capital Asset Management and Maintenance (DCAMM), explains how the Integrated Facilities Management (IFM) initiative is lowering costs and adding value.
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