We help clients provide differentiated service experiences based on the expectations and requirements of individual customer segments, and on the current and potential value of those segments.
We help enterprises integrate new service models that appeal to a more varied consumer base, target the right sets of customers and use technology to produce value-based service experiences. When combined, these capabilities can reduce churn and help drive predictable buying behavior and loyalty among an organization’s most important segments.
Accenture Customer Service Strategy and Transformation gives customer service executives the power to achieve true customer-centricity and reinvent customer service to:
Improve customer satisfaction at the transactional and relationship levels.
Get the right answer to the right customer through the right channel at the right time.
Develop cost-efficient service delivery that balances value to the customer with enterprise value.
Enable a differentiated service proposition across the entire value chain and customer life cycle.