Communications service providers (CSPs) face an onerous dual mandate: Handle today’s dramatically increasing usage amid flat or shrinking revenue; simultaneously, build capabilities for next-generation products and services while still operating legacy platforms.
What we do
We help CSP clients conquer both challenges by combining our deep industry knowledge with intelligent technology and proven innovation. Accenture Intelligent Network Operations spans three critical domains for CSPs, ultimately aiming for transformation into an intelligent, efficient digital operation.
Network Engineering and Optimization
Improve time-to-time market, CAPEX and OPEX efficiency with industrialized network design, deployment and migration.
Service Fulfillment
Accelerate the 'order-to-activate' business process—improving the customer experience and lowering cost-to-serve by applying analytics, automation and continuous innovation.
Service Assurance
Ensure services are 'always on': leverage analytics to be more proactive and responsive, minimize service failure, reduce time to repair and increase quality of customer experience, while lowering costs.
Results network bps has delivered:
Shortened customer migration time from 18 to 2 minutes due to automation.
Reduced Field Service Support Operations costs by 30% through consolidation and automation.
Improved customer experience and net promoter score from -30 to +35 within 12 months.
Value creation of $177 million+ in last fiscal year with the help of analytics
“I find it very rewarding to discuss what an attractive future could look like and then jointly design the journey with clients and colleagues.”
Heine Stenholt
Network Business Process Services Lead – Accenture Operations
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