Accenture works with top servicers to identify opportunities and solutions to help them increase servicing capacity, engineer work processes to conform with regulatory consent provisions, reduce operating expenses and provide borrowers with accurate, efficient and courteous customer service.
Accenture is well positioned to help mortgage servicing companies meet stringent regulatory compliance with an eye on achieving high performance. We work with more than 100 major credit institutions helping to re-engineer processes, optimize workforce strategies, implement better technology and streamline operations.
Accenture collaborates with the nation’s largest servicers to identify and implement innovative solutions. Our combination of processing capabilities, consulting services and technology solutions is helping servicers survive and thrive in today’s complex real estate environment.
Tax line audit
New loan set up
Home Mortgage Disclosure Act (HMDA) reporting
ARM (Audit & Risk Management)/special loan set up
Emerging Markets to Emerging Markets (E2E) Loss Mit Waterfall
Loan mod FF/short sales FF
Bankruptcy/foreclosure (BK/FC) attorney FF services
BK/FC servicer FF and PAN management
Loss Mitigation Eligibility Quality Assurance (QA), e.g. income calc
Servicer compliance lookback/forensics
Target operating model design (servicing and default management)
Residential mortgage learning development and policy/procedure definition
Key Performance Indicator (KPI) analysis, time and quality studies, benchmarking
Mortgage servicing and default management operations assessment and re-engineering
Core servicing system consolidation and rationalization
Proprietary and packaged software development and ongoing maintenance
Default management systems analysis, design and installation
Federal consent order technology revitalization