As the delivery of end-customer services becomes increasingly fragmented, there is a growing need for a more holistic view of how communications service providers (CSPs) monitor service quality and take action on the demands of customer experience.
The limitations of standard network operations center (NOC)-based operations are falling short in terms of managing service performance efficiently and effectively. Many CSPs are not yet equipped to handle service quality holistically across all network components, or to ensure the levels of service quality expected by their customers.
The Accenture Service Assurance Solution will assist CSPs in achieving a holistic Service Assurance by leverages a variety of services, including operational diagnostics; organization and process design; systems implementation and integration; analytics; and outsourcing of fault, performance, service level and trouble management functions.
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