Device-as-a-Service: Your next supply chain model
June 22, 2020
June 22, 2020
Device-as-a-Service (DaaS) is emerging as a highly desirable option for both customers and providers. Customers gain flexibility, lower costs, and freedom from device management responsibilities, while providers benefit from new services revenue, a more predictable revenue stream, lower warranty costs, and substantially reduced sourcing costs through device re-deployment.
However, building a fully evolved DaaS business can be challenging for providers. DaaS requires embracing a new type of supply chain model that combines device fulfilment, device services, and device recovery into a continuous flow that provides a seamless end-to-end customer experience.
Device-as-a-Service is a platform based ecosystem for Service-Based transformation models. The ‘As-a-Service’ platform manages the device lifecycle with solutions for consumer electronics, medical and industrial equipment, enterprise hardware, etc.
Leading DaaS companies are reaping the benefits of this new model. They have succeeded by rethinking supply chain flows and deploying them in new digital platforms. In the PC market alone:
0%
of PC manufacturers offered DaaS as an option in the PC market in 2015.
65%
of PC manufacturers offered DaaS as a product by 2019.
DaaS represents a step-change in supply chain data and flow complexity. Providers must successfully integrate the three dimensions of this model to create one smooth, simple and seamless experience.
These four primary levers are essential to a successful DaaS supply chain.
At its heart, DaaS is a customer service model. Designing from the outside-in enables successful “moments that matter” throughout the DaaS lifecycle.
Since DaaS manages the entire asset lifecycle, getting scope and automation right from the outset is critical to scalability.
Flexibility is needed to adapt as products and services are configured for specific client service needs and to support innovation over time.
DaaS requires a digitally integrated platform— connecting to all operators, providing visibility to all assets, and enabling the customer experience.
Creating effective DaaS capabilities starts with three initial actions that help ensure your DaaS offering will be valued by customers, will outperform standalone models, and will efficiently scale revenue and profit with demand.
What the market landscape points to is clear. In an increasingly commoditized technology market, DaaS can lower costs and spur growth—helping providers stay ahead of the curve.
Creating value for customers and providers alike, Device-as-a-Service (DaaS) is a new high-revenue, high-yield model for products.
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