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Auto financing: Future business models

October 12, 2021

2-MINUTE READ

In brief

Significant change in customer expectations

API-based architecture & partnering models

  • Integrate products and services
  • Extend customer reach through partner networks

Customer lifecycle management optimization

  • Support customers over the entire lifecycle
  • Increase customer retention and boost loyalty

Data-driven & intelligent business operations

  • Analyze data to create individual service offerings
  • Evaluate channels and assets to achieve operational excellence

Flexible contract management & agile operations

  • Use new technologies to develop flexible products and services
  • Accelerate speed to market with DevOps

Customer-centric user experience

  • Enable a best-in-class digital product range
  • Create positive customer experiences to increase conversion rates

Business models with a future

Digital champion

Offers customers a completely digital end-to-end experience.

Platform provider

Integrates services from various partners, retaining ownership of the customer interface.

Mobility service provider

Complements the mobility offering by providing services such as subscription, car-sharing and home delivery.

Auto finance organizations should act to remain relevant

Andreas Staudinger

Managing Director Accenture Song, Sales & Services – Financial Services, DACH

An automotive banking expert and German client lead who specializes in end-to-end digitalization of sales & service models, and customer acquisition.


Florian Lautenbach

Senior Manager – Customer Sales & Service, Financial Services

A specialist consultant to automotive banks with a functional focus on digital business models and the transformation of customer interaction.


Lenard Nadidai

Senior Manager Accenture Song, Sales & Services – Financial Services, DACH

An expert in the field of automotive banking and mobility, specializing in business model innovation and large IT transformation projects.


Stefanie Engelmann

Manager – Customer Sales & Service, Financial Services

An expert in the field of automotive banking, with a focus on the transformation of business models and the customer experience.