70% of financial services executives believe artificial intelligence will completely or significantly change their organization by 2020.
Intelligent automation (IA) is likely to affect most, if not all, parts of financial services organizations. Human resources has an opportunity and a responsibility to lead the way, helping to transform organizations into more efficient and rewarding places to work.
HR will perform a critical role in preparing the workforce for artificial intelligence (AI), including change management, skills development and talent sourcing. An enterprise-wide people strategy is needed, and according to predictions in Accenture’s 2017 Technology Vision, these strategies should already be in the works. Four out of five financial services executives surveyed believe automation driven by AI will be seamlessly embedded into every aspect of their business by 2021.
A digitally-empowered workforce will use technology to be more creative and innovative. The challenge for HR will be to integrate human intelligence and machine intelligence, so that they coexist in a successful two-way learning relationship.