Swen Wern Lee

Business and Integration Architecture Associate Manager

Malaysia


"Reimagining experiences with Salesforce solutions at Accenture enables me to help move businesses—and the world—to a positive and exciting future."

How I put change in motion

As a Salesforce consultant, I help companies place customers at the heart of their business by implementing Salesforce-based business process improvements. This empowers them to deliver much better service and experience to their customers.

Recently, for example, I redesigned customer care processes for one of the biggest finance companies in the Asia-Pacific region. Using a Salesforce sales and service tool, my team and I sped up workflows, which delighted customers and increased company revenues. I saw firsthand how the software as a service (SaaS) CRM system elevated customer support.

By innovating customer experiences, I make an impact. I enable businesses to improve and customers to enjoy a new level of satisfaction!

Learn more about Explore career opportunities in Salesforce

A day in my life

I love to exercise my body before exercising my mind. Hence, I often start my workdays with a morning workout at the gym.

Work begins once I have a quick sync-up session with my team. I monitor our project progress, checking in with each team member to make sure they’re on track with their tasks. I then spend the rest of my day completing my work in between client meetings and troubleshooting discussions.

Speaking of troubleshooting discussions, did you know that Accenture is home to the world’s biggest network of Salesforce experts? That means I can readily consult or brainstorm on unique client needs with a global network of colleagues, who possess deep multi-industry and technology know-how. This culture of collaboration and inclusion brings out our best and I feel lucky to be part of a team who support me and each other unfailingly. This is the reason why I love working as a Salesforce consultant at Accenture.

To keep myself abreast of the latest technology updates and advances, I upskill myself by learning from Accenture’s Salesforce Certified Technical Architects (CTAs) and following in their footsteps through the CTA development program. Now, I’m proud to be part of our company’s 21,000+ Salesforce-skilled people working across all 17 Salesforce-recognized industries with more than 1,100 global enterprises.

Besides Salesforce, Accenture also partners with a vast set of leading ecosystem firms such as SAP, Oracle and Microsoft. The opportunities for me to innovate with multiple technologies abound! All these exposures turbocharged my growth as a Salesforce professional.

"The culture of collaboration and inclusion brings out the best in us and I feel lucky to be part of a team who supports me and each other unfailingly."

My advice

To quote Albert Einstein, “You have to learn the rules of the game, and then you have to play better than everyone else.” Cloud solutions such as Salesforce change and improve at a fast pace. If you dream of making a difference, stay ahead of the curve by learning all you can about the latest releases and different industries. And, if you’re ready for a challenge, join us in transforming businesses and improving lives!

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