HR Services Operations (Employee Relations) Associate / Analyst (Korean Speaking)
Job Summary:
Support the delivery of employee relations services for external clients by assisting with case handling, documentation, and policy coordination. Operating within a client-facing BPO environment, this role helps ensure fair and consistent treatment of employees by managing inquiries, supporting investigations, and maintaining compliance with labor regulations. The ideal candidate is detail-oriented, empathetic, and committed to delivering responsive, high-quality support across diverse client contexts. Success in this role requires agility, attention to detail, and the ability to navigate complex service scenarios with professionalism and speed.
Key Responsibilities:
Serve as a first-line contact for employee relations inquiries, concerns, and low-complexity cases raised by client employees or managers
Assist in documenting complaints, disciplinary actions, and performance-related matters in accordance with client protocols
Support investigations by gathering facts, organizing evidence, and maintaining accurate case records
Provide guidance to client managers and employees on HR policies and workplace expectations, based on client-approved frameworks
Escalate complex or sensitive cases to senior ER, legal, or client governance teams as appropriate
Track case volumes, resolution timelines, and recurring themes to support reporting and trend analysis
Contribute to the preparation of employee communications, policy updates, and training materials for client teams
Coordinate with internal delivery teams to ensure timely and consistent service across geographies
Support change-related activities such as role transitions, restructuring, or exit coordination
Reinforce respectful workplace practices and client values in day-to-day interactions
#LI-GM
Job Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Psychology or a related field.
Minimum 1 - 3 years of experience in Human Resources, including at least 1 years specializing in employee relations or a comparable function within the Korean markets.
Strong knowledge of labour laws, HR policies, and ethical workplace practices.
Ability to handle sensitive and confidential information with discretion.
Proven problem solving and conflict resolution abilities.
Strong documentation and organizational skills.
Fluent in English and Korean.
Kuala Lumpur
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.