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Service Desk Agent

Subang Jaya Job No. r00267502 Full-time
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Job Description

#LI-GM

THE WORK: Join our dynamic team! Build Knowledge and support the team. Participate in Problem Solving discussions. Let's embark on an exciting journey together.

• Drive incident and outage management, investigation and restoration
• Monitor systems and trends to improve performance and prevent incidents
• Track and facilitate acceptance of changes to production environments
• Operate information technology production services according to management protocols and Service Level Agreements (SLAs)
 

Qualifications

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in IT Service Desk
• Advanced proficiency in Customer Technical Support
• It is advantageous to have prior experience in relevant related skills
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced Customer Satisfaction proficiency
• Intermediate Quality Assurance (QA) proficiency

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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