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Sales Operations Associate Manager
Kuala Lumpur
Job No. r00265130
Full-time - On-Site
Job Description
Job Summary:
Provide sales process support to client teams, client leadership, other client operations teams and interfacing functional areas. Assist client Practitioners in navigating the company's internal sales processes. Support client Leadership and Sales Operations leads in driving efforts across multiple service areas and sales strategies.
Critical services include:
- Coordination of review and approval meetings
- Act as consultant to deal/contract owners on business side to guide them through the review process in a timely manner
- Support sales reporting/analysis and forecasting.
- Support client sales processes/tools and education around those for sales teams.
- Drive sales excellence best practices.
- Support sales governance cadences & execution against plan with a focus on sales forecasting, pipeline health management, sales performance, and data driven sales insights.
- Support the execution of the sales planning cycle.
- Drive continuous improvement and transformation.
- Provides support to Accenture Sales Operations organization to improve Sales Operations offering to additional clients.
- Make suggestions to client where Accenture’s Sales Operations best practices can be implemented for additional clients.
- Can support Accenture or other clients in the future.
This position reports to Sales Operations Leadership, Senior Managers, or Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s).
Primary responsibilities include:
- Communicate changes on deal review related policies and OMS updates
- Provides process management and related support services to enforce adherence to standard methods
- Be an individual contributor with ability to balance multiple competing priorities with guidance.
- May supervise and be a people lead for a team with oversight from a manager.
- Help create and execute low to medium complexity workplans.
- Interact confidently with senior leadership within sphere of responsibility.
- Provide input into the creation of operational processes.
- Demonstrate knowledge of supporting tools and processes, with expertise in specific area of responsibility
Have an understanding where and how Sales Operations fits into the bigger client & Accenture picture.
Qualifications
Qualifications:
Knowledge & Skill Requirements:
- Excellent oral and written communications skills in Japanese and English – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude.
- Ability to work under minimal supervision and guidance, learning new responsibilities quickly.
- Ability to work virtually with diverse individuals.
- Excellent teaming, team building, collaboration, and facilitation skills
- Excellent organizational / time management / data management skills
- Analytical skills; collects, researches, and interprets data.
- Highly proficient in following and applying processes, quickly learning client & Accenture Sales processes and being able to recognize and apply them (previous familiarity preferred)
- Excellent accuracy and attention to detail
- Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others.
Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel Understanding of finance concepts for a services company
Educational Qualification:
Must have:
• Undergraduate degree
• Japanese language fluency (oral and written) – C1 to C2
• English language fluency (oral and written) – B2
Good to have:
Business Management education desirable
Skills & Work Experience:
Must have:
A minimum of 4 - 5 years of sales ops/ sales management experience
with proven track record in team management
Good to have:
Understanding of sales operations processes and tools (e.g., Client 365) preferred
Other requirements (please specify such as overtime, etc.s): Must support/mirror working hours for the supported Market Unit or other business area
Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)
Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines.
May be occasionally required to travel domestically or internationally
Additional Comments:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
