Order to Cash Ops Lead (Cash Apps)
Description of Role:
The Cash Apps Team Lead will be responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated. Also, responsible to perform the data integration of key performance metrics (including financial, customer satisfaction, and operational) and manages data integrity.
Responsibilities:
Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.
Provide exceptional customer service to internal stakeholders and customers
Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers
Actively manage performance metrics for account portfolio.
Ensure desktop procedure and local work instruction is update on timely manner
Provide monthly metric reports accompanied by proactive analysis
Escalate issues in accordance with escalation policy
Preparation and initial review of management reports in line with Client’s and Accenture’s requirements
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Conduct weekly account analysis and prepare a report to be submitted to the Service Manager
Adherence to client’s policies and procedures
Key Skills Required
Bachelor's degree required
Minimum 3 years experience in relevant OTC and/or Cash Apps.
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
1-3 years of experience in leading and motivating a team to achieve goals
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
Exceptional knowledge of the business and coaching skills
Written and oral communication skills (English)
Must be a good team player and be able to communicate effectively with Accenture, Client and third parties staff at all levels
Responsible and ensures accuracy in the completion of tasks
Ability to solve complex matters and work under pressure
Ability to inspire a proactive spirit in the team
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.
Working Conditions
May be required to support clients across all Business Units
Moderate to no travel depending on project involvement
Overtime and On-Call may be required
Subang Jaya
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