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IT Service Management Team Lead (Korean market)
Subang Jaya
Job No. r00261255
Full-time - On-Site
Job Description
Overview:
As a team leader you are responsible for supervising, managing and motivating team members (less than 10 in a team) daily. You should also be able to act proactively to ensure smooth team operations and effective collaboration. In addition, this position establishes and manages relationships of team member into Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement.
Primary responsibility is to ensure smooth function of client operations and client management.
Secondary responsibility includes and not limited to people management and metrics management
Roles included:
Leading a team, delivering a high level of customer service
Performing gap analysis
Client/stakeholder management
Providing feedback & coaching
Supporting recruitment of new members
Contacts:
The lead will interact with the following people on a weekly basis:
Project Delivery Lead and Operations Manager
Training and Quality teams
Client / GSO (As applicable)
Qualifications
Job Requirements:
A minimum of 3-5 years of experience in leading a team and supporting enterprise technologies or equivalent
Have a good understanding of the ITIL process
Excellent verbal and written communication skills in English and Korean
Strong analytical and problem-solving abilities
Continuous improvement focus – result oriented
Skilled in MS Office including MS excel, word and PowerPoint be highly preferred
Additional Details:
Regular working hours from Monday to Friday, 8AM – 5PM
Work arrangement type: Fully return to office
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