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IT Production Support

Kuala Lumpur Job No. r00259399 Full-time
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Job Description

#LI-GM

Job Title: IT Production Support

Years of Experience: 1-3+ years of experience working either in IT service management, or a similar role (technical help desk, Incident management)

Location: Kuala Lumpur & Other Location

Main Responsibilities:

  • Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.

  • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support- and the related providers. All of it in accordance with group processes and procedures.

  • Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.

  • Monitor and test functionally the applications perimeter used in the business area.

  • Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)

  • Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.

  • Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.

  • Enrich procedures & documentation about production issues and resolved case. Keep processes

    Qualifications

    Required Skills:

    • Strong IT background (either in applicative development or in infrastructure area)

    • Understand or experience in datafeeding: MQ, FTPs,

    • Understand or experience in SQL (preferably Oracle): Standard query like select or update

    • Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)

    • Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira

    • Excellent people skills and ability to collaborate inter teams and several providers

    • Strong problem solving, analytical, and time management skills as well as resistant to pressure.

    • Strong written and oral communication skills.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

     

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

     

    Accenture is committed to providing veteran employment opportunities to our service men and women.

     

    Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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