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HR Service Delivery Analyst
Subang Jaya
Job No. r00258635
Full-time
Job Description
Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.
Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone.
Updating, managing and maintaining training records & planning for employees who attended training courses.
Enter and maintain candidate data in SAP.
Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/review administration process.
Support workforce and talent deployment business decisions from a data admin and support perspective.
Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.
Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.
Qualifications
Obtained Diploma or Bachelor’s Degree in Human Resources, Business, Social Sciences or a related field.
Fresh graduates are welcome to apply, preference will be given to candidate with 1 to 3 years of experience in HR transactional tasks.
Prior experience in SAP is preferred.
Advanced proficiency in Microsoft Excel (e.g. Pivot Table, VLOOKUP, formulas etc.) is a plus.
Must have high attention to details and focus on data accuracy.
Must be fluent in Mandarin (both written and spoken).
Quality driven – in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.
