HR Service Delivery Specialist

The HR Services Team Lead leads the team in providing customers a full spectrum of HR support in line with defined SLAs and develop people to grow and progress within the organization.

• Manage the responded team daily operation and ensure the team performance meet the SLA target.

• Lead, develop and motivate the team by acting as an escalation point when faced with complex issues/ problems.

• Support in Knowledge Transfer of any process/ business groups and acquired in-depth knowledge of a process, as required.

• Participates in various Internal or Business Groups initiatives related to process.

• Monitor the process dashboards and team process Vol and timeliness performance. Monitor and Manage team productivity.

• Actively participate in all processes related to business meeting in-person or virtually through conference calls.

• Communicate with management team in performance measures, reporting and dashboarding.

• Identify and carry out the continuous improvement of effective and efficient HR transactional activities and processes which support the whole employee lifecycle including but not limited to hiring promotion, transfer, resignation, and employee personal data changes.

• Serves as a team leader may cover following areas of scope:

  • Employee Lifecycle Management

  • Employee Personal Data Administration

  • Time Management

• Manage team engagement and coaching.

• Plan and drive internal teams cross training.

• Review and ensure User Guides are maintained timely and accurately by team.

• Ensure team productivity through effective work distribution and assignment.

• Ensure all tickets and requests are processed and resolved within SLA.