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Trust and Safety Associate - Turkish Support
Kuala Lumpur
Job No. r00212738
Temporary - On-Site
Job Description
Job Details
- Organize, categorize, and publish content and information using specific tools and channels.
- Review, classify and/or eliminate highly sensitive content.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality.
- Serve as an advocate for the user community.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
Qualifications
Role Qualifications
- Sound coping, emotional resilience, and stress-management skills.
- Excellent comprehension, communication and proficiency in English and Turkish language skill.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfortable synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
- Ability to work well on a team and individually.
- Flexible in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- shift timings/requirements to work weekends and holidays
