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Job Description

The candidate will be part of the Murex testing/EOD stream responsible for configuring and executing EOD runs in test environments. The ideal candidate should have worked with Murex in EOD/Support role for minimum 1 year.

Key Responsibilities

To schedule, execute and support EOD runs in SIT/UAT environments for projects.

Qualifications

  • Minimum 1-1.5 years exp in supporting Murex 3.1 End of Day batch
  • Knowledge of schedulers including Control-m or Autosys or Cronjob
  • Strong knowledge of Murex modules
  • Strong knowledge of debugging issues on Murex
  • Good knowledge of different murex modules like workflow, reports etc.
  • Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
  • Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
  • Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
  • Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides.
  • Ability to prioritize tasks and manage time effectively under time constraints.

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