Order to Cash Collection (Mandarin speaking)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.           
 

Job Description

·       Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.

·       Responsible for activities assigned by the Collections Team Lead

·       Responsible for calling, emailing, & making payment arrangements with customers

·       Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

·       Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

·       Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

·       Work closely with key teams such as Credit and Sales in mitigating collection risk

·       Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

·       Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

·       Escalate unresolved issues to management timely and follow through issues until final resolution

·       Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

·       Meet monthly collection targets

·       Escalate issues in accordance with escalation policy

·       Attend client meeting to discuss debtor performance and address issues as required

·       Be proactive and innovative with ideas to improve service / deliverables to the client