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Business Transformation Associate Manager

Kuala Lumpur Job No. r00185168 Full-time
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Job Description

We are looking for a Business Transformation Assistant Manager to join our team and help us drive change and innovation in the insurance industry. You will be responsible for leading and managing complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities:

  • Lead and manage business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

  • Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

  • Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

  • Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

  • Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

  • Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

  • Prepare and present project reports, updates, and recommendations to various audiences

  • Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

  • Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions -  RPAs, workflows, OCR, AI led solutions

  • Monitor and drive change management to improve the performance and adoption of deployed solutions

Qualifications

Requirements:

  • Bachelor’s degree in Business Management, Engineering, Actuarial science or related field

  • Minimum 8-10 years of experience in business transformation, process improvement and project management, 

  • Strong knowledge in the insurance domain

  • Lean Six Sigma certification (Green Belt or higher) or equivalent

  • Excellent analytical, problem-solving, and decision-making skills

  • Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

  • Strong project management, change management, and facilitation skills

  • Proficient in Microsoft Office, Visio, and other project management tools

  • Ability to work independently and collaboratively in a fast-paced and dynamic environment

  • Excellent communication, presentation, and interpersonal skills

  • Fluent in English, both written and spoken (Malay/Chinese language could be an added advantage)

#LI-GM

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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