Skip to main content Skip to footer

Business Transformation Associate Manager

Kuala Lumpur Job No. r00185168 Full-time

Job Description

We are looking for a Business Transformation Assistant Manager to join our team and help us drive change and innovation in the insurance industry. You will be responsible for leading and managing complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.


  • Lead and manage business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

  • Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

  • Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

  • Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

  • Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

  • Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

  • Prepare and present project reports, updates, and recommendations to various audiences

  • Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

  • Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions -  RPAs, workflows, OCR, AI led solutions

  • Monitor and drive change management to improve the performance and adoption of deployed solutions



  • Bachelor’s degree in Business Management, Engineering, Actuarial science or related field

  • Minimum 8-10 years of experience in business transformation, process improvement and project management, 

  • Strong knowledge in the insurance domain

  • Lean Six Sigma certification (Green Belt or higher) or equivalent

  • Excellent analytical, problem-solving, and decision-making skills

  • Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

  • Strong project management, change management, and facilitation skills

  • Proficient in Microsoft Office, Visio, and other project management tools

  • Ability to work independently and collaboratively in a fast-paced and dynamic environment

  • Excellent communication, presentation, and interpersonal skills

  • Fluent in English, both written and spoken (Malay/Chinese language could be an added advantage)


Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.