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Customer Sales Representative

Kuala Lumpur Job No. r00176842 Temporary - On-Site

Job Description

Job Description

  • Provide excellent email support to advertisers, agencies, and Client Sales teams on Client’s ad product suite with clear and timely communication, quality deliverables, and innovative solutions
  • Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue
  • Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform
  • Be an expert on Client’s ads platform; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
  • Maintain established QA scores on responses and adhere to operational KPIs

Qualifications

Job Requirement

  • 1+ years working in Zendesk, Salesforce or similar CRM
  • Comfortable in leveraging multiple tools to debug and troubleshoot
  • Excellent in written and verbal communication skills in English language.
  • Good presentation with strong interpersonal skills.
  • Strong attention to detail and organizational skills and track record of working towards established KPIs.
  • Customer-centric approach with a strong sense of empathy for customer issues and needs.
  • Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
  • 1+ years in digital advertising, ad operations, technology or other related field

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