Manage incoming calls, email and customer service ticket.
Manage access control for ticketing system
Generate ticket SLA report
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team KPI
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Min Degree required
Bilingual (can speak Mandarin in a professional setting)
Experience in ticketing system will add advantage
Good analysis skills
Ability to multi-task, prioritize, and manage time effectively
Excellent communication and presentation skill
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Our more than 733,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.