About Strategy & Consulting Global Network:
S&C Global Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Approximately 3,600 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our teams complement Accenture’s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.
The Customer Sales & Service functional team is aligned to the S&C Global Network division of Accenture and works with clients across its marketing, sales, and services department. The team provides transformation services across three key offerings: Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
- Data Analytics Integration: Incorporate data analytics techniques to derive actionable insights from client data, enabling informed decision-making in e-commerce strategies.
- In-depth Industry Insight: Utilize data analytics to gain a deeper understanding of industry trends and dynamics, contributing to the development of innovative e-commerce solutions.
- Communication and Collaboration: Collaborate effectively with cross-functional teams, bridging the gap between business requirements and data-driven technical solutions.
- Business Process Enhancement: Leverage data analytics to identify process improvements and optimizations in e-commerce operations.
- User Story Development: Translate business language into data-driven user stories and requirements that align with technology team capabilities.
- Demonstration of Platform Functionality: Utilize data analytics insights to provide working demos to clients, showcasing the functionality and benefits of proposed e-commerce solutions.
- User Acceptance Testing (UAT): Drive and manage UAT processes, incorporating data analytics to assess and refine e-commerce platform performance based on user feedback.