Skip to main content Skip to footer

Customer Service Analyst (Korean Speaker)

Customer Service Analyst | Mid-Level | Full time
Job No. R00169415 | Kuala Lumpur
Register for Job alerts
Apply for this job

Job Scope

  • Partner support desk is an inbound email service to support partners throughout the lifecycle from onboarding new partners to on- boarding partners. It is a service offered to partners as part of the Partner Advantage program.

  • The Partner Support Desk is a service provided to all companies participating in Partner Advantage, designed to efficiently resolve issues and answer questions regarding:

    • Partner Advantage portal access and navigation

    • Partner Advantage program benefits and requirements

    • Sales and marketing incentives

    • Deal Registration and Deal Referral

    • Contracts and policies

    • Partner Director

    • Marketplace

    • Partner Marketing Studio

    • The Differentiation Journey (certification, Expertise, Specialization, Customer Success Stories)

    • Partner Learning Center access and account issues

Job description

The Tier 1 Agent provides high touch support, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources.

  • Senior profile with excellent communication skills to support

  • Partners/Applicants through email and video/hangout calls as needed.

  • Further, the goal is to support the Partner Managers to ensure that required processes for their partners are efficiently handled within the given viable time frame.

  • You will report to the Team Leader and Program Managers and liaise with all other support team members.

Tasks and responsibilities

  • Responding to assigned customer inquiries in a timely and professional manner.

  • Work together with our Partners to provide high-quality support through different channels.

  • Follow communication procedures, guidelines and policies.

  • Proactively liaise with cross-functional departments to obtain information and solutions.

  • Report errors, improvements and feedback provided by our Partners.

  • Liaising between the Partner and internal teams via various methods (email and videoconference)

  • Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines

  • Assisting with challenging Partner requests or highly escalated cases

  • Develop deep knowledge of our products.

  • Meet and exceed personal/customer service team targets.

  • Able to troubleshoot issues independently.

  • Able to apply the knowledge in the documented SOP to make decision on what the root cause.

  • Tasks and responsibilities do not limit the tasks listed above.

Job Specification

  • Excellent comprehension, communication, and Korean skills

  • Analytical skills with demonstrated problem-solving ability

  • Ability to work in a fast-paced environment

  • Flexibility to work various shifts

  • Good technical skills (should be able to refer SOPs and use client tools independently)

  • Good organizational capacity

  • Empathic & enthusiastic personality

  • Personal Abilities

  • Excellent communication skills

  • Excellent soft skills

  • Team player

  • Proactivity

Kuala Lumpur

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Discover where this job fits at Accenture

Operations & delivery jobs: Get transformational

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Learn more