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Customer Support (Voice) - Korean Speaker
Kuala Lumpur
Job No. r00168994
Temporary
Job Description
Job Descriptions
● Excellent communication skills to support Client employees/Partners/Applicants through email and video/hangout calls as needed.
● Further the goal is to support the Partner Managers to ensure that required
processes for their partners are efficiently handled within the given viable
timeframe.
● You will report to the Team Leader and Program Managers and liaise with all
other support team members.
Qualifications
Job requirements
- Primary language: Korean (native) + English
- English proficiency spoken/written (B2)
Tasks and responsibilities
Responding to assigned customer inquiries in a timely and professional manner
Work together with our Partners to provide high-quality support through different channels
Follow communication procedures, guidelines and policies
Proactively liaise with cross-functional departments to obtain information and
Report errors, improvements and feedback provided by our Partners
Liaising between the Partner and internal teams via various methods (email and videoconference)
Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines
Assisting with challenging Partner requests or highly escalated cases
Develop deep knowledge of our products
Meet and exceed personal/customer service team targets
Able to troubleshoot issues independently
Able to apply the knowledge in the documented SOP to make decision on what the root cause
Analytical skills with demonstrated problem solving ability
Ability to work in a fast-paced environment
Flexibility to work various shifts
Good technical skills (should be able to refer SOPs and use client tools independently)
Good organizational capacity
Empathic & enthusiastic personality
Excellent communication skills
Team player
Proactivity
