Skip to main content Skip to footer

Customer Support (Voice) - Korean Speaker

Kuala Lumpur Job No. r00168994 Temporary

Job Description

Job Descriptions

  • ● Excellent communication skills to support Client employees/Partners/Applicants through email and video/hangout calls as needed.

    ● Further the goal is to support the Partner Managers to ensure that required

    processes for their partners are efficiently handled within the given viable


    ● You will report to the Team Leader and Program Managers and liaise with all

    other support team members.


Job requirements

  • Primary language: Korean (native) + English
  • English proficiency spoken/written (B2)

Tasks and responsibilities

  • Responding to assigned customer inquiries in a timely and professional manner

  • Work together with our Partners to provide high-quality support through different channels

  • Follow communication procedures, guidelines and policies

  • Proactively liaise with cross-functional departments to obtain information and

  • Report errors, improvements and feedback provided by our Partners

  • Liaising between the Partner and internal teams via various methods (email and videoconference)

  • Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines

  • Assisting with challenging Partner requests or highly escalated cases

  • Develop deep knowledge of our products

  • Meet and exceed personal/customer service team targets

  • Able to troubleshoot issues independently

  • Able to apply the knowledge in the documented SOP to make decision on what the root cause

  • Analytical skills with demonstrated problem solving ability

  • Ability to work in a fast-paced environment

  • Flexibility to work various shifts

  • Good technical skills (should be able to refer SOPs and use client tools independently)

  • Good organizational capacity

  • Empathic & enthusiastic personality

  • Excellent communication skills

  • Team player

  • Proactivity

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.