Job Description

“The future workforce is an equal one – we are setting the goal to achieve a gender balanced workforce by 2025. Find out more here.”   https://www.accenture.com/my-en/about/inclusion-diversity/gender-equality. 


About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.           

  • Provide leadership and direction in matters related to facility operations and scope/quality of services

  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

  • Provide leadership, direction, development and employee supervision within the areas of responsibility

  • Manage relations with internal leadership and stakeholders

  • Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

  • Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction

  • Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements

  • Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations

  • Manage and ensure consistent application of human resource processes including career development, salary, review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules

  • Accountable for the implementation, delivery and quality of a variety of Workplace Solutions specialist facility and building management services, on sight at an Accenture location, including asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.

  • Oversee regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)

  • Oversee activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)

  • Oversee energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.

  • Oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.

  • Oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.

  • Oversee the delivery of inbound and outbound mail and courier services.

  • Oversee the day to day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.

  • Coordinate facility and building management activities for a small workgroup (3-6 employees) ensuring timely, accurate completion of all tasks according to the current office operations delivery model and operating guidelines.

  • Use judgment to anticipate customer service needs, resolves non-routine issues and take action accordingly.

  • Evaluate systems and policies; initiate change when necessary.

  • Problem-solve by drawing on knowledge of other departments utilizing network of contacts.

  • Provide advice, guidance and act as a resource for questions from workgroup, customers and leadership.

  • Oversee administrative duties according to location guidelines.

  • Prepare daily, weekly, and monthly reports and review key metrics associated with the office or workgroup.

  • Conduct quality assurance checks to ensure service standards are being met.

  • Review and improve service processes to optimize local service delivery.

  • Responsible for the correct and timely processing of invoices for Workplace Solutions, including resolving billing issues with vendor and escalating issues as needed.

  • Monitor budgets, report variances recommend corrective action and provide input into headcount and direct non-payroll plans.

  • Participate in recruiting activities and induction program as necessary.

  • Responsible for people management processes, including career counseling, performance management, training development and when/where applicable may handle disciplinary action in accordance with local legislations and rules.

  • Act as a point of contact for the landlord or external providers and manage regular contract relationships.

  • May be single point of contact for Workplace Solutions in a specific location.

  • May act as the point of contact for various Workplace Solutions tools/databases, related to basic technical support and end user training

  • May support the development of solutions (process, procedure, initiative) that improve approaches within area of responsibility.

  • May be involved in actions related to programs or projects.



Qualifications

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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