IT Help Desk - Indonesian Support
Kuala Lumpur
JOB NO. R00115738
Job Description
- Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
- Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat
- Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
- Solve end user’s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
- Be an Incredible Communicator: Able to interpret queries of the end user and address end user’s requests/concerns in a timely manner with an aptitude for building strong client relationships
Qualifications
- BE/B.Tech/Bachelor’s Degree in Computer Applications/Information Technology
- 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment
- Good understanding of HTML, CSS & JavaScript
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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