Job Description
Working toward creating a positive environment and improve user experience online.
Managing and safeguarding content effectively on digital platforms.
Respond to user inquiries with high quality, speed, empathy, and accuracy.
Understand and remain up-to-date with client policies and guidelines
Resolve inquires according to defined policies and procedures.
Fulfill base productivity and quality requirements.
Qualifications
Fresh Graduate to 6 months of experience in calls center are encouraged to apply.
Ability to work on holidays and weekends, including rotational shifts as directed by their team.
Able to speak and read Vietnamese language and English.
Passion for ensuring a world class user support experience.
Quick learner and adaptable to learn new processes, concepts and skills.
Willing to work at Sunway.
Training
Individuals are provided paid training (typically 3-6 weeks upon joining), depending on the group supported. Thereafter, you will transition to your respective schedule.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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