Job Description

“The future workforce is an equal one – we are setting the goal to achieve a gender balanced workforce by 2025. Find out more here.”   https://www.accenture.com/my-en/about/inclusion-diversity/gender-equality.

About Accenture
 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

  • Familiar with CloudSense architecture and configuration/coding for CloudSense CPQ, product modeling and plugin
  • Should possess knowledge in the following areas in CloudSense: Configurator, Orchestrator, Order and Subscription
  • Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
  • Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
  • Provide permanent fixes to defects that are identified in the application
  • Provide the analysis and resolution of critical application related incidents
  • Provide root cause analysis and resolution of production related incidents
  • Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
  • Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software
  • Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities
  • Perform impact assessment for Change Requests
  • Deliver and update relevant documentations
  • Frequently update the “Frequently Asked Questions” (FAQ) documentation (to be shared with client’s L1 Service Desk)
  • Contribute suggestions and ideas for continuous improvements of the system based on insights gained on problems encountered.
  • Assist and contribute to management reporting.


Qualifications

  • Bachelor’s Degree in any discipline (Science, Engineering, Computer Science, Information Systems, Mathematics, etc.)

  • Possess knowledge of Java and various other programming languages

  • Has experience in CloudSense and Salesforce CPQ, and at least one(1) full SDLC implementation experience on CloudSense

  • Possess knowledge of Salesforce.com CRM, Apex, Visualforce, APIs, Sales Cloud and Lightning experience a plus.

  • Has hands-on experience on CloudSense Solution Console, Salesforce Administrator and Java Scripting.

  • Has competency in Salesforce Workflow, Process builder, Email, Custom Object, Field Creations, CPQ, Product Modelling, Data Orchestration

  • Possess a deep understanding of multiple environments, patterns and languages, especially XML, HTML, SQL, JavaScript, JSON, and CSS.

  • Familiar with a variety of development tooling, including Force.com IDE, SOQL, JIRA and others

  • Has experience in integrating CloudSense with various external systems via APIs

  • Good communication skills (written and oral)

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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