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E-commerce Key Account Management Senior Analyst
Kuala Lumpur
Job No. r00088414
Full-time
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
About the job
The eKAM Senior Analyst, will be responsible for leading and managing day to day interactions with key marketplace and e-tailer platforms, coordinating demand and supply side interventions to ensure applicable sales plans and/or growth targets are met. They will be expected to work with (among others) the client’s ecommerce channel sales team, brand/marketing teams as well as relevant team members from Accenture’s project team/SMEs to develop periodic platform sales plans, and execute the same with help from the client channel teams and the platform account managers. In addition, they will also be responsible for tracking competitor and category activities, establishing portfolio and marketing mix benchmarks and building forward looking interventions to drive sales growth.
Responsibilities:
Manage day to day interactions with key marketplace and e-tailer platform stakeholders
Liaise with clients directly and the relevant client stakeholders to create periodic (monthly/quarterly/half-yearly etc. as applicable) sales plans
Coordinate demand and supply side levers with the respective team members to ensure sales growth targets are achieved
Perform competitive benchmarking and identify best in class interventions that can be replicated for the client to drive sales growth
Qualifications
At a minimum, a bachelors degree in quantitative/technical streams or in business management.
Minimum 3+ yrs of experience in digital commerce, digital sales or offline sales & marketing
Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
Strong with numbers and data
Needs to be proficient with MS Excel or similar data processing tools
Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
Highly organized, detail oriented, and results focused
Recommended:
Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
Hunger to learn on the go and upskill based on team and client requirements
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
