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E-commerce Key Account Management Senior Analyst

Kuala Lumpur Job No. r00088414 Full-time

Job Description

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About the job

The eKAM Senior Analyst, will be responsible for leading and managing day to day interactions with key marketplace and e-tailer platforms, coordinating demand and supply side interventions to ensure applicable sales plans and/or growth targets are met. They will be expected to work with (among others) the client’s ecommerce channel sales team, brand/marketing teams as well as relevant team members from Accenture’s project team/SMEs to develop periodic platform sales plans, and execute the same with help from the client channel teams and the platform account managers. In addition, they will also be responsible for tracking competitor and category activities, establishing portfolio and marketing mix benchmarks and building forward looking interventions to drive sales growth.



  • Manage day to day interactions with key marketplace and e-tailer platform stakeholders

  • Liaise with clients directly and the relevant client stakeholders to create periodic (monthly/quarterly/half-yearly etc. as applicable) sales plans

  • Coordinate demand and supply side levers with the respective team members to ensure sales growth targets are achieved

  • Perform competitive benchmarking and identify best in class interventions that can be replicated for the client to drive sales growth


  • At a minimum, a bachelors degree in quantitative/technical streams or in business management.

  • Minimum 3+ yrs of experience in digital commerce, digital sales or offline sales & marketing

  • Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing

  • Strong with numbers and data

  • Needs to be proficient with MS Excel or similar data processing tools

  • Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)

  • Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements

  • Highly organized, detail oriented, and results focused


  • Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors

  • Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings

  • Hunger to learn on the go and upskill based on team and client requirements

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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