Job Description

JOB SUMMARY: 

Provide day-to-day IT Support for the organization in IT Infrastructure Operations. Resolving general technology infrastructure support incidents related to workstations and service requests logged by end users via the IT Support Service.

JOB DESCRIPTION

  • Responsible for troubleshooting basic end-user issues related to the workstation, server, network, and voice.
  • Responsible for processing service requests related to a workstation such as but not limited to: Workstation installations, moves, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets; Performs break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services; Performs or assists in troubleshooting functions Organization Unit, Managing Domain Accounts and other related services; Performs or assists in performing network installations, preventive maintenance, and related tasks.
  • Responsible for coordination workstation hardware-related issues to vendor.
  • Responsible for providing timely and accurate updates and information on assigned incidents and service requests.
  • Respond to a timely escalation of incidents that cannot be resolved on time or would need vendor/third-party support.
  • Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
  • Work closely with service providers to resolve workstation-related issues and/or in provisioning new services.
  • Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.
  • Maintains data integrity and ensures the security of workstations in accordance with standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.)
  • Act as Workstation process expert.
  • May be tasked as a Dedicated Support Engineer.
  • May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.
  • Responsible for Network Load Conversions for troubleshooting and training room set-ups.
  • Performs assigned activities or tasks which are aligned to the set objectives by the management.
     
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Qualifications

EDUCATIONAL REQUIREMENT:

  • Graduate of Engineering course, in any of the following discipline - Electronics and Communications Engineering; Computer Engineering;  Or, graduate of B.S. in Computer Science or Information Technology.
  • Must have a good command of English (oral and written communication), and effective presentation skills.
  • Background in Service Support, Service Delivery, IT Service Management, IT Operations.
  • Must be able to work in shifts and flexible to support within all the Accenture offices (within Klang Valley)
     

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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