Job Description

Overall Purpose of Job

HR Shared Services Specialist will play a vital role in providing high quality customer support service to Thailand customers with complete focus on 100% issue resolution and 100% customer satisfaction. Incoming requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Overall Purpose of Job

HR Shared Services Specialist will play a vital role in providing high quality customer support service to Thailand customers with complete focus on 100% issue resolution and 100% customer satisfaction. Incoming requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Job Responsibilities / Authorities

  • Specialist in Thailand payroll processing (end to end payroll processing) and Thailand year end activities. Capable in responding to queries (in relation to employee/auditor/finance queries).
  • Under limited supervision, calculates earnings from time and production records, determines withholding and deductions, and prepares payroll checks and general accounting reports.
  • Reviews changes to the basic payroll file and processes corrections.
  • Performs validation of payroll reconciliation reports, bank files, GL reports, statutory filing.
  • Collaborate with a 3rd party vendor to process payroll.
  • Has excellent ability to articulate high level and complex ideas/ concepts to large group of audiences with clarity and persuasiveness.
  • Exhibits good listening and interpretation skills.
  • Can develop and deliver complex presentations to management staff. 
  • Accepts and considers feedback on successes and failures
  • Have a full working knowledge of business practices and procedures in Payroll processes and guideline
  • Does not require direct supervision; work is largely self-directed. Coaching occurs throughout the process of leading projects and exploring new ideas.
  • Forecasts and resolves work priorities imbalance.
  • Identifies problems in own area; proposes solutions; implements solutions; follows-up. Beginning to understand the end to end impact.
  • Identifies barriers and leverages management to remove them; Identifies outside resources as necessary and suggests solutions.
  • May act as ‘buddy’ for newer employees. Provides work leadership for peer group.
  • Facilitates conflict resolution within a team
  • Builds an environment that promotes collaboration between team members    
  • To support special or adhoc activities as advised by Team Lead
  • Receive inbound Calls/Email and ensure that cases and interactions are logged correctly in the ticketing tool
  • Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Resolves complex inquiries and requests that are escalated through other support groups within HRSS
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control
  • Must have the ability to remain focused, professional, tactful, and discrete when handling sensitive and/or confidential information.
  • Always demonstrate the highest level of customer service.

PROCESSES

Workday HCM, Payroll Processing

Relationships:

Reports to: Team Lead

JOB REQUIREMENTS

 

·       Education Equivalent

·       Bachelor or Graduate

 

Experience

·       1 - 2 yrs. business experience with similar background

·       Workday HCM and Service Now Case management knowledge preferrable

·       Payroll background preferrable

Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Quick Learner
  • Punctual and Disciplined
  • Good organizational & prioritisation skills.
  • Analytical and problem-solving skills.
  • Multi-cultural awareness.
  • Passion for customer service.
  • Team player.

Focus on high data accuracy.

  • High standards of Integrity
  • Attention to detail
  • Quality driven – in communications and all system transactions.
  • Strong written and verbal skills in Thai and English Language.
  • Typing speed – 50 words per minute

Core Competencies

  • Professional Qualities
  • Good oral and written communication skills in Thai and English Language
  • Ability to identify and effectively use resources
  • Excellent customer service skills

Working Conditions – Working hours depending on location supported

 

Work hours:

Monday – Friday 9:30am – 6:30pm (APAC shift)

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Qualifications

Related Bachelors Degree

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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