CRM Technical Lead
As a CRM Technical Lead, you will be familiar Dynamics CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.
Day-to-day you will:
- Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
- Demonstrate technical knowledge to design and implement CRM solutions
- Research customer issues that may be non-standard in order to offer solutions
- Support design of conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Identify process gaps and work cross-functionally to formulate improvement plans
- Travel as needed
Key Role Skill & Capability Requirements:
Mandatory Skills
- Strong understanding of Microsoft Dynamics 365 CRM
- Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
- Develop Complex Plugins and Custom Workflows
- Develop web application, web API, console application, window services to integrate with D365 CRM
- Strong knowledge in SQL
- Experience in supporting and developing Enterprise level CRM implementations
- Good understanding of design concepts and best practices
- Should have exposure in preparing Technical Design Documentations
Good to Have
- Experience in developing and supporting SSIS Packages.
- Hands-on experience in Microsoft Dynamics 365 CRM On-Premise
- Experience in working with Jenkins, Bitbucket or another DevOps tools
- Experience in documentation including the source codes, technical specification, and unit test result
- Support SIT, UAT, and production and fix the defect within the agreed SLA
- Domain knowledge in Customer Service and Banking industry
- Develop and Maintain Unit Test for Server-side components
- Develop reports or dashboards using PowerBI and integrate with D365 will be an added advantage
Non-technical skills may include:
- Client management skills and the ability to work with customers to develop and manage an action plan
- Some consulting experience working with external clients
- Experience working with global/offshore teams
- Superb communication skills
Preferred Years of Work Experience:
- At least 9 years of Microsoft Dynamics 365 CRM Online/On-Premise
- At least 9 years of experience in C# development, JavaScript, SQL and other web base technology and tools
- At least 4 years of experience in Leading and Managing Team
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